Group home scheduling & coverage software that answers: is every home covered and compliant?
Built for IDD residential providers. When a DSP calls out, stop working the phone tree — DSPsystem finds who’s qualified, available and not heading into overtime, and offers the shift automatically. You stop being the backup plan at 2 AM — and you’re survey-ready when the inspector arrives.
The part nobody warns you about
Software your DSPs won’t use is more expensive than no software at all.
You spent two months implementing scheduling software. Half your DSPs never logged in. The other half gave up in week one. Supervisors are still texting schedules. You’re paying for software AND doing it by hand — and the 2 AM call still falls on you.
DSPsystem was built by a former DSP, for DSPs. If they can text, they can use it.
Sound familiar?
The daily reality of running group homes
“When a DSP calls out at 2 AM, I'm the one driving to the home to maintain ratio.”
— Program Director, 8-home agency
“I don't know who's approaching overtime until it's too late to do anything about it.”
— Program Director, 8-home agency
“When the surveyor walks in, I need compliance proof in seconds — not hours of binder digging.”
— Program Director, 8-home agency
“I spend 30% of my week on scheduling instead of actually supporting my homes.”
— Program Director, 8-home agency
See It In Action
Watch the 4-Minute Overview
Want the full walkthrough? Watch the complete demo on YouTube.
Product Tour
Everything You Need, Nothing You Don't
See every shift across every home — color-coded by type, with real-time coverage tracking.
- Recurring templates (daily, weekly, biweekly)
- Auto shift offer callout chains for open shifts
- Open shift marketplace for staff pickup
Staff Experience
Built for DSPs, Not Against Them
Your staff see their schedule, clock in, and pick up shifts — all from their phone in under 30 seconds.
Everything at a glance
Active shift progress, upcoming events, and compliance tasks — all on one screen. Staff know exactly what needs attention right now.
Reports
17 One-Click PDF Reports
No more binder scrambles. Generate inspection-ready documents in seconds.
Shift Log Report
Complete shift history with staff names, times, notes, and status — per home or across your org.
Overtime & Labor Report
See who is approaching or exceeding OT thresholds before payroll runs. Daily, weekly, and 7th-day rules.
Compliance Summary
Every compliance item per home with status, due dates, and overdue flags — ready for inspectors.
Policy Acknowledgments
Track which staff have acknowledged mandatory policies. One-click proof for auditors.
Audit Trail
Every action logged — who did what, when, and where. Tamper-proof accountability.
Training Grid
Certification matrix showing every staff member vs. every requirement — instant audit readiness.
Survey-Ready Packet
One-click export of all compliance, certifications, and home data formatted for state inspections.
Plus 10 more reports including PTO balances, time-off usage, shift coverage, and home inspections.
Why DSPsystem
The DSPsystem Difference
Purpose-built for IDD residential providers — not retrofitted from generic tools.
| Feature | Generic Tools WhenIWork, Homebase | Enterprise WellSky, AlayaCare | DSPsystem |
|---|---|---|---|
| Home-based scheduling | |||
| Certification enforcement | |||
| Auto shift offer callout chains | |||
| Survey-ready reports | |||
| Mobile GPS clock-in | |||
| Holdover & mandate tracking | |||
| Per-home compliance tracking | |||
| Policy manager & acknowledgments | |||
| Time-off & PTO accrual | |||
| Shift checklists | |||
| Emergency preparedness | |||
| Staff fatigue & risk flags | |||
| EVV-ready GPS clock-in | |||
| Missed clock-in alerts | |||
| Timecard dispute workflow | |||
| No training required | |||
| Setup time | 1 day | 3–6 months | 15 min |
| Price | $2–8/user/mo | $2,000+/mo | $149/home/mo |
The only purpose-built, affordable workforce platform for IDD group homes.
Our Story
Built by People Who Lived the Chaos
We built DSPsystem because we lived the chaos — first as Direct Support Professionals working the floor, then as the ones managing schedules, tracking certifications, and scrambling for coverage at 2 AM. We've been on both sides: the staff member picking up overtime because no one else would, and the manager juggling spreadsheets, phone trees, and paper binders trying to keep a home in compliance before the inspector knocked.
We knew there had to be a better way — but every tool we found was either built for hospitals, priced for enterprises, or completely clueless about how group homes actually work. So we built DSPsystem: the platform we wished existed when we were running the homes.
“The platform we wished existed when we were running the homes.”
By the Numbers
The Math Works
62 hrs/wk
Average DSP hours. See OT risk before you approve the shift.
45–50%
Annual DSP turnover. Fair scheduling stops the burnout loop.
6+ → 1
Replace disconnected tools. Save 10+ admin hours per week.
$1,490/mo
10-home agency on Self-Serve. One avoided OT shift covers the cost.
Full Feature List
Everything Under One Roof
Pricing
Simple per-home pricing
Every plan includes every feature. Plans differ only in how much help you get. 14-day free trial, no credit card required.
Most agencies start on Self-Serve. Choose Full Service if you want us to set everything up and be a phone call away.
Self-Serve
Every feature. You set it up; we answer by email.
$149/home/month
for your first 12 months, then $249/home/mo
14-day free trial
Support
- Every feature included
- Email support, reply within 2 business days
- Same-business-day reply for critical issues (staff can't clock in, pay errors, outages)
- Set up yourself with the CSV import
- 300 text messages per home per month
Full Service
Most popular
Every feature, and we do the setup and support for you.
$269/home/month
for your first 12 months, then $449/home/mo
14-day free trial
Support
- Every feature included
- Reply within 4 business hours
- Phone support
- A named support contact who knows your agency
- We set it up: your homes, staff and schedules imported for you
- Live training for your managers and schedulers
- Quarterly survey-readiness review
- 800 text messages per home per month
Enterprise
For large providers with IT, security or contract requirements.
Custom pricing
Support
- Everything in Full Service
- SSO integration
- API access & integrations
- White-label branding
- Text message allowance set in your contract
- Custom contract and service levels
Every plan includes every feature
- Shift scheduling with recurring templates
- GPS clock in/out with grace periods
- Call-out management & tracking
- Automatic shift offers
- Open shift offers & pickup requests
- Team messaging & shift handoff notes
- Holdover & mandate tracking
- Timecard management & approval
- Payroll & timecard export
- Overtime rules (daily, weekly, 7th day)
- Home compliance tracking & inspections
- Staff certification & expiry tracking
- Survey-ready compliance packet export
- Policy manager with staff acknowledgements
- Emergency preparedness & drill logging
- Shift checklists & task tracking
- Facility logs & maintenance records
- Multi-step approval workflows
- Advanced analytics & call-out trends
- Smart scheduling suggestions
- Audit logs for all actions
- Full data export (CSV/ZIP)
- Unlimited staff per home
- Unlimited service areas
All plans include a 14-day free trial. No credit card required to start.
Pay annually and save 10%.
Reply times are targets, measured in business hours: Monday to Friday, 9 AM to 5 PM Pacific, excluding US federal holidays.
Founding rate applies to new customers who subscribe by March 31, 2027, for the first 12 months of the subscription. After that, the standard rate shown on each plan applies. We will email you 30 days before your rate changes.
FAQ
Common Questions
Ready to Stop Being the 2 AM Backup Plan?
14-day free Pro trial. No credit card. We set it up for you.